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FAQs and Information

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Covid-19 Updates and FAQs

Keep up to date with all our Covid-19 updates as well as our regular FAQs to help you plan and book your trip

The answer is yes, we absolutely expect to see the resorts to be open for winter 21/22 - albeit with some COVID-19 related restrictions in place. We understand the uncertainties of Coronavirus make everyday life a little different at the moment, but there is still the opportunity to head into the mountains this upcoming season and hit the slopes. 

As with summer holiday resorts, ski resorts across the world have been working extremely hard, adjusting their offerings, and making changes to their processes to make themselves a safe space for visitors during the Coronavirus pandemic. 

At the moment we still have a little time before your holiday is due to depart, and so we would expect there to be several important changes to current travel advice. It’s important that you keep an eye out for any updates/emails from WhiteRoad about your trip as well, as we will do our best to keep you as informed as possible.  

Our dedicated WhiteRoad team will be doing everything possible to make sure your holiday in the mountains everything you expect it to be. Naturally, due to the constant changes and restrictions placed upon us due to COVID-19, there may be some changed aspects of your holiday to keep everyone safe. The resorts have already put in place safety measures that will help with this. However, wherever possible, we will let you know as soon as possible of any changes, and keep you up to date with any changes that have to be made.  

As it stands, standard cancellation charges would apply to any cancellation for the upcoming season, as per our normal terms and conditions. Please read our 20/21 Terms and Conditions for guidance on which cancellation window you would fall into at this time.  

When it comes to making the final call whether to go ahead with the trip or not, we always closely monitor and follow the advice issued by the Foreign & Commonwealth Office, Home Office, https://www.gov.uk/foreign-travel-advice/france and ABTA. 

If you have any questions or queries you can contact our Customer Service team who can let you know where we stand at the moment. We will always endeavor to let you know in plenty of time the status of your holiday, however, please take into account changes that can occur at the last minute.

Your holiday with WhiteRoad will be cancelled if the following events occur: 

  • If the Foreign, Commonwealth and Development Office (FCDO) advises against non-essential travel abroad
  • If the borders for the country you're travelling to are closed to UK arrivals. 

In these cases, you will be able to choose to either postpone your trip to a later date or receive a refund.

We invite you to check out our Terms and Conditions around this for additional detail. 

ABTA is the UK’s largest travel association, providing expert advice and assurances that when travelling with a travel provider who is an ABTA Member, you can expect them to be safe, reliable, and reassuring. 

As an ABTA member, all bookings with WhiteRoad are ABTA protected (including our Refund Credit Notes), so you can travel with the confidence that your monies and trip are financially protected throughout.  

When it comes to making the final call whether to go ahead with the trip or not, we always closely monitor and follow the advice issued by the Foreign & Commonwealth Office, Home Office, https://www.gov.uk/foreign-travel-advice/france and ABTA. If the advice from the FCO advises against all but essential travel to your destination, we will consider looking into alternative suitable destinations, or alternative suitable travel dates. We will let you know if we are considering these options.

We understand that flexibility is of huge importance to customers at the moment, and so we would to reassure you that our dedicated team is on hand at every step of the way to ensure that you have the confidence to book a trip with WhiteRoad. 

We are offering free name changes up until 42 days before your trip, so if you decide you can no longer make it you can transfer your booking free of charge! 

At the moment, standard cancellation charges would apply, as per our normal terms and conditions. Please read our 20/21 Terms and Conditions for further guidance.

Unfortunately, you will not be allowed to go on holiday if you have been advised to not travel due to a requirement to self-isolate. In these instances, please contact us as quickly as possible to let us know you will not be travelling. You will also need to contact your travel insurance.  

Book now, pay later! You don't need to pay your final balance until 42 days before your trip departure date, meaning you have lots of flexibility and can pay your balance in as many instalments as you wish. 

In order to plan your trip and make it the best it can possibly be, payments for bookings must be paid by the balance due date. Any non-payment of the full amount due to us or non-delivery of all the information that we need will result in your booking being deemed to have been canceled by you and your deposit forfeited and the appropriate cancellation charge applied.

Your holiday with WhiteRoad will be cancelled if the following events occur: 

  • If the Foreign, Commonwealth and Development Office (FCDO) advises against non-essential travel abroad
  • If the borders for the country you're travelling to are closed to UK arrivals. 

In these cases, you will be able to choose to either postpone your trip to a later date or receive a refund

We invite you to check out our Terms and Conditions around this for additional detail. 

Yes, it is a requirement to have travel insurance when you book a holiday with WhiteRoad.

Given the current climate, you might find it beneficial to make sure you check your insurance policy to see if it covers you in the event that there is an FCO travel ban. It’s worth noting that this is often a very specific exclusion clause and not something that is covered by a lot of policies. Please make sure you read your Policy inclusions and Exclusions very carefully. If you have any questions, please consult your insurance provider. 

If you have to cancel your trip, due to a reason relating to Covid-19, you firstly need to let WhiteRoad and your insurance provider know. We are able to assist you and provide the cancelation invoice that you will need in order to make a successful claim.  

We'd like to reassure you that, working in partnership with the resorts, accommodation providers, and ski suppliers, we will ensure you have all the relevant information regarding your safety in resort ahead of your departure. 

One of the likely major differences this year will be the implementation of social distancing measures resulting in the reduced capacity for holidaymakers in resort. Additionally, other measures such as contact-free check-ins and check-outs, mask rules, and more, will likely be implemented across resorts too. 

To view the WhiteRoad Terms and Conditions, please click here

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