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COVID-19 Response

Essential information for WhiteRoad customers.

Travelling during Covid-19

Updated 27th February 2022


As everyone is aware, and especially most recently, we have seen entry rules and requirements change within days for many European destinations. With this very much at the forefront of our thinking, we cannot rule out the possibility that there may again be a change in policy, but we want to reassure you that you remain covered if this is the case. 

We are all desperate to keep the prospects of travel and holidaying alive so we do not want to act too prematurely if things do change. We will contact all suppliers, group leaders and stakeholders if there are any changes that affect you, to assess our ability to run our trips, and we will communicate this accordingly. We will be making the decision to cancel trips only when we are forced to and as late as possible in order to maximize everyone’s chances of travelling. Keep thinking positively!

If you have any questions at all, please do let our team know. 

Your holiday with WhiteRoad will be canceled if the following events occur: 

  • If the Foreign, Commonwealth, and Development Office (FCDO) advises against non-essential travel abroad
  • If the borders for the country you're traveling to are closed to UK arrivals. 

In these cases, you will be able to choose to either postpone your trip to a later date or receive a refund.  

If you are required to quarantine either on arrival or departure because you are not fully vaccinated, you will not be eligible for a refund. 

If you are required to quarantine on your return, you will not be eligible for a refund.

If a member of your group catches covid-19 prior to the trip and therefore is unable to travel, they will not be eligible for a refund, however, you will be eligible for a free name change.


For all of the above eventualities, we recommend you have the appropriate insurance policy to cover you if necessary. Our team of experts is on hand to assist you with any claims that may need to be made. 

Please also note, that should the travel situation change and there is new advice from the FCDO, we will ensure to review all the guidance from the Government, FCDO, and our trade body, and update these policies accordingly so they are as flexible as possible for our customers.

We understand that waiting to hear a final confirmation as to whether your trip goes ahead may not be your group's preference.  We do advise waiting to hear from our WhiteRoad experts regarding whether your trip will go ahead. If we are unable to provide your trip, you will be eligible for a postponement of your trip or a refund. 

If you do not wish to wait to hear from us, and you decide to go ahead with the cancellation, you will be subject to the standard cancellation charges. Please see Terms & Conditions for cancellation charges that may apply.

Absolutely!    Please ensure you remain up to date regarding traveling from the UK, as it will be your responsibility to rebook your flights if you are traveling through the UK and there is a change in policy for the UK and not Ireland 

Ensure you are following any change to travel advise through the following links:

Irish DFA - France

Irish DFA - Advice on International Travel

If you have any questions, please contact us customerservice@whiteroad.co.uk to chat with a member of our team. 

Advice for UK Travellers

Updated 27th February 2022

1. You will need proof of vaccination

  • This is your QR code on the NHS app
  • This is only valid if you have received two injections or more of the recognised two-shot vaccines (Pfizer, Moderna, AstraZeneca, Vaxevria, and Covishield, Johnson & Johnson)
  • Since February 1st, 2022, in order to continue to be considered as fully vaccinated, persons aged eighteen or over wishing to enter the national territory must have received a booster dose no later than 9 months following the injection of the last required dose.

Unvaccinated travelers travelling from a country on the "orange" list (United Kingdom), must continue to present a compelling reason justifying the need for them to go to France - unfortunately, holidays are not a compelling reason so we are unable to allow unvaccinated travellers to book with WhiteRoad

2. A ‘déclaration d’honneur’ – a signed sworn statement to say that you have not got any covid symptoms - Certificate of international travel / L'actu du Ministère / Actualités - Ministère de l'Intérieur (interieur.gouv.fr) This must be signed and presented to the French authorities on arrival 

This can be found here

3. Linking your NHS app to the French Anti-Covid App (recommended)

  • The app is in English 
  •  Android - TousAntiCovid - Apps on Google Play (here) Apple - TousAntiCovid on the App Store (apple.com) (here)

4. Masks are required on all flights unless exempt 

If you are transiting by air, you must complete an online form and provide contact details. Please see here.  

You should also check the travel advice for any country that you will transit on the way back to the UK.

You may be asked to fill in an EU-PLF before boarding

Vaccine Status 

  • Vaccination status QR codes will need to be shown when entering bars/restaurants and on ski lifts

Face Mask

  • Face masks and social distancing are required in queues for ski lifts and on enclosed lifts but not on open chairlifts – you must have a mask on – a skiing buff is not sufficient
  • Face masks are still compulsory in France in all indoor areas and on public transport and there are fines for not wearing one unless exempt

Link NHS App (recommended) 

  • You will also need to have linked your NHS app to the French anti-covid app.
  •  The app is in English
  • Android - TousAntiCovid - Apps on Google Play § Apple - TousAntiCovid on the App Store (apple.com)

Proof Needed

  • Proof of vaccination – QR code

Passenger Locator Form 

  • This informs the authorities where you will be staying when you arrive in the UK so you can be contacted if you need to isolate – this must be completed within 48 hours pre-arrival back in the UK. This is done through the government website: Fill in your passenger locator form - GOV.UK (www.gov.uk)

Advice for Irish Travellers

Updated 27th February 2022

The conditions and requirements for entering France depend on your country of departure and your vaccination/recovery status. As of 7 January 2022, Ireland is on France’s green list.

France accepts the EU Digital COVID Certificate.

Detailed French entry requirements for those travelling from Ireland

Vaccinated travellers, must present:

  • Proof of complete vaccination (full details of who is considered completely vaccinated are available here  
  • A completed and signed sworn declaration - here / here

For the purposes of international travel to France, the French government defines complete vaccination as:

  • 7 days after the second injection of an EMA-approved two-dose vaccine (Pfizer, Moderna, AstraZeneca/Vaxzevria/Covishield)
  • 4 weeks after the injection of a single-dose vaccine (Johnson & Johnson)
  • 7 days after the injection of a single dose of any of these vaccines for persons who have previously had COVID-19.

In order for  a vaccination schedule to continue to be recognised as complete, persons aged 18 years or older wishing to enter French territory must have also received a booster dose of an mRNA vaccine no later than nine months after receiving the last mandatory dose.

Important note for vaccinated travellers aged 18+:

Unless you received the Johnson & Johnson vaccine (see below), you can avail of a vaccine pass on the basis of complete primary vaccination – i.e. two doses of the Pfizer, Moderna, or AstraZeneca vaccines – for seven (7) months only. In order to access a vaccine pass after this seven-month period, you must receive a booster dose and a corresponding QR code.

Important note for those who received the Johnson & Johnson vaccine:

If you received the Johnson & Johnson vaccine, you can avail of a health pass on the basis of your vaccination status for two (2) months, In order to access or retain a health pass after this two-month period, you must receive a booster dose and a corresponding QR code.

All arrivals to Switzerland from Ireland are required to complete an entry form prior to entering. Please find the form and further details here

For more information, please consult https://travelcheck.admin.ch/home In addition, we recommend that you consult your airline prior to travel.

You may be asked to fill in an EU-PLF before boarding

Link to my vaccination status to the French 'Health Pass' App (recommended) 

  • Vaccination status QR codes will need to be shown when entering bars/restaurants
  • Download the TousAntiCOVID app and directly upload your vaccination status to the app. 
  • Those vaccinated in Northern Ireland can demonstrate their vaccination status by presenting a QR code from the COVIDCertNI digital wallet, downloaded pdf certificate, or printed certificate. You can scan and save your QR code into the TousAntiCOVID app. If you were vaccinated in Northern Ireland and do not already have a QR code, more information on how to obtain one can be found here.
  •  The app is in English

Face Mask

  • Face masks and social distancing are required in queues for ski lifts and on enclosed lifts but not on open chairlifts – you must have a mask on – a skiing buff is not sufficient
  • Face masks are still compulsory in France in all indoor areas and on public transport and there are fines for not wearing one unless exempt

Passenger Locator Form 

  • This informs the authorities where you will be staying when you arrive in the UK so you can be contacted if you need to isolate – this must be completed within 48 hours pre-arrival back. This is done through the government website: Fill in your passenger locator form

Proof of Vaccination

With effect from Thursday 6 January 2022, passengers to Ireland with

  • an accepted proof of vaccination, or 
  • proof of recovery from COVID-19 in the prior 6 months

do not have to show an additional pre-departure COVID-19 test result.

Vaccine certificates for primary vaccination series are not accepted for travel if more than 270 days have passed since the final dose in the primary vaccine series.

Vaccine certificates based on booster/additional doses are not time limited.

For more information, please head to this site

What to expect at resorts

Resorts are committed to ensuring that your trip remains enjoyable and safe. For more information, check out the resort plan.

Wearing a face mask is compulsory before boarding and while on the bus.

  • Wearing a face mask is compulsory while queuing and on the ski lifts.  
  • Contact points are thoroughly cleaned on a daily basis.
  • Wearing a face mask is compulsory.  
  • All hired equipment is thoroughly cleaned. 
  • Hand sanitising gel is made available.
  • Wearing a face mask is compulsory in all communal and enclosed spaces.  
  • Hand sanitising gel is made available. 
  • All surfaces are thoroughly cleaned, with increased frequency.

Wearing a face mask is compulsory when gathering at the beginning and end of class, for everyone aged 11 and over.  

In public indoor spaces:

  • Wearing a face mask is compulsory for everyone aged 11 and over.
  •  Hand sanitising gel is available. 
  • All surfaces are thoroughly cleaned.  
  • All hired equipment is thoroughly cleaned.
  • Table service only.  
  • Table distance a minimum of 1 metre apart, or fixed or removable panels to ensure physical distancing.  
  • Guests must wear a face mask when walking around the premises.  
  • Hand sanitising gel is available.  
  • All surfaces are thoroughly cleaned, with increased frequency.

Things you’ll recognise

facecoverings

Face coverings

Buffs are an integral piece of clothing for the slopes

gloves

Gloves

You already wear gloves when skiing so this will keep contact to a minimum

liftlines

Queues for the lifts

As always, you will need to be patient when queuing for the lifts

Things that’ll be new

restaurants

Face coverings in restaurants

You are requested to wear face coverings in restaurants when not eating or drinking - just as we are in the UK

bookingtables

Booking tables in advance

You will need to book tables for eating and drinking - We can help you with recommendations

socialdistancing

Social distancing

Social distancing is required but you're in the mountains so there is plenty of space!

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Book with confidence

Find out how you are supported should you need to change your trip.

Low 10% deposits

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Easy payment plans

Make easy online instalment payments; full balance due only 6 weeks before departure

Free name changes

If you can't make it, a friend can easily take your place

Transparent refund and cancellation terms

Read our T&C’s and book with confidence

Insurance to cover your plans

Don't worry about FCO travel advice when booking your trip

Financial peace of mind

As an ABTA bonded company you are covered

Trips with low deposits

Book for as little as £30pp to secure your holiday!

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